Last updated: September 18, 2026
Made-to-order merchandise
Each item is produced specifically for your order. We generally cannot accept returns or exchanges for choosing the wrong size or color, entering an incorrect address, or changing your mind. This does not limit rights that cannot be waived under applicable consumer law.
Damaged, defective, or incorrect items
If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the item and issue. Please do not send anything back unless we ask you to.
Resolution
After the issue is reviewed, an eligible claim may be resolved with a replacement or refund, as appropriate. Approved refunds are sent to the original payment method. Banks and payment providers may need additional time to post the credit.
Lost packages and cancellations
Contact us promptly if tracking shows a package as delivered but you cannot locate it, or if it appears lost in transit. Orders enter production quickly, so cancellation or editing is not guaranteed after an order is submitted.
Questions?
Call 254.943.6143 and include your order number when contacting us about an order.